Terms of service
Effective date: 16 August 2026
Welcome to Deep South Oceanwear.
These Terms of Service govern your use of the Deep South Oceanwear website and your purchase of products from us. By using our website or placing an order, you agree to these Terms.
Please read them carefully before placing an order.
1. About Deep South Oceanwear
Deep South Oceanwear is an online retailer offering ocean and water-related products, including masks, snorkels, swimming fins and other products that may be introduced from time to time.
We reserve the right to update, change or discontinue products, services or website content at any time.
2. Using Our Website
You agree to use this website for lawful purposes only.
You must not:
- Use the website for any fraudulent or unlawful activity
- Attempt to gain unauthorised access to the website or its systems
- Copy, reproduce or commercially exploit our website content without our permission
- Interfere with the operation or security of the website
- Submit false, misleading or fraudulent information when placing an order
We reserve the right to refuse access to the website or cancel an order where we reasonably believe the website is being misused or an order is fraudulent.
3. Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, colours, specifications and pricing displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
We also reserve the right to correct errors or inaccuracies on the website, including errors relating to product descriptions, availability or pricing.
Product availability is subject to stock levels.
4. Pricing
All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where the displayed price was clearly the result of an obvious error.
Promotional prices and discounts may be subject to specific terms and conditions.
5. Orders and Payment
When you place an order through our website, you are making an offer to purchase the selected products.
An order is only considered accepted once payment has been successfully received and the order has been confirmed by Deep South Oceanwear.
We reserve the right to decline or cancel an order where:
- The product is no longer available
- There has been an obvious pricing or product description error
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order for reasons outside our reasonable control
Where we cancel an order after payment has been received, we will refund the amount paid for the affected order.
6. Order Cancellations
Please choose carefully before placing your order. Once an order has been placed and payment has been received, cancellations due to a change of mind are not accepted, subject to any cancellation rights provided to consumers under applicable South African law.
If you have selected the wrong product, size or colour, please contact us immediately. We will try to assist where possible, but we cannot guarantee that changes can be made once an order has entered our fulfilment process.
Please refer to our Cancellation, Returns & Refund Policy for further information.
7. Delivery
We aim to dispatch orders within the timeframe communicated on our website.
Delivery times are estimates and may be affected by factors outside our reasonable control, including courier delays, public holidays, weather, strikes or other unforeseen circumstances.
Once your order has been handed to the appointed courier, delivery is subject to the courier's delivery processes and terms.
Please ensure that the delivery address and contact details provided when placing your order are accurate.
Deep South Oceanwear cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
8. Inspecting Your Order
Please inspect your order when it arrives.
If your product has been damaged during delivery, is defective or you have received the wrong product, please contact us as soon as reasonably possible and provide your order number and photographs of the issue.
We will assess the matter and resolve it in accordance with applicable South African consumer protection legislation.
9. Product Use and Safety
Our products are designed for recreational use in and around water.
Customers are responsible for using products appropriately and in accordance with any instructions or safety information provided with the product.
Swimming, snorkelling and other water activities carry inherent risks. Customers are responsible for ensuring that they have the appropriate swimming ability, supervision and safety precautions for their chosen activity.
Our products should never be considered a substitute for appropriate water safety practices, supervision or personal flotation equipment where required.
Children should always be supervised by a responsible adult when using our products in or around water.
10. Intellectual Property
All content on the Deep South Oceanwear website, including our name, logo, branding, photographs, product descriptions, graphics, designs, text and other materials, belongs to Deep South Oceanwear or is used with permission.
You may not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.
11. Customer Reviews and Content
If you submit a review, photograph, testimonial or other content to Deep South Oceanwear, you confirm that you have the right to share that content.
By submitting content to us, you grant Deep South Oceanwear permission to use, reproduce and display that content for marketing and promotional purposes, including on our website and social media channels.
We will not knowingly use content in a misleading way or falsely imply an endorsement that was not given.
12. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
13. Limitation of Liability
To the extent permitted by applicable law, Deep South Oceanwear will not be liable for indirect, incidental or consequential loss arising from the use of our website or products.
Nothing in these Terms limits or excludes any rights or protections that cannot legally be excluded under South African consumer protection legislation.
14. Privacy
We respect your privacy and handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
Please refer to our Privacy Policy for information about how we collect, use, store and protect your personal information.
15. Third-Party Services
Our website may use third-party services, including payment providers, courier companies, website hosting providers, analytics services and social media platforms.
These services may have their own terms and privacy policies. Deep South Oceanwear is not responsible for the policies or practices of third-party providers, except where required by applicable law.
16. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be published on our website, together with the effective date.
Your continued use of the website after changes have been published constitutes acceptance of the updated Terms, where permitted by law.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms or your use of the website will be subject to the jurisdiction of the applicable courts and dispute-resolution mechanisms in South Africa.
18. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact Deep South Oceanwear through the contact details provided on our website.
Deep South Oceanwear
Built for people who love the water.