Returns & Refund Policy

We hope you love your Deep South pieces, but if something isn’t quite right, we offer returns within 7 days of your order being received.

To be Eligible for a Return

• Items must be in original condition and in the original packaging, with all hangtags, and packaging intact.
• Items showing any signs of wear including washing, makeup, deodorant marks, stains, tearing, will not be accepted.

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Return Shipping

• If shipping was purchased at checkout, return shipping is fully covered.
• If shipping was not purchased, you will be responsible for the cost of return shipping.
• We provide a return label, and the cost of return shipping will be deducted from your refund.
• Shipping costs are non-refundable.

For hygiene reasons, products that come into direct contact with the face or mouth, including masks and snorkels, cannot be returned once they have been used, subject to any rights the customer may have in respect of defective or unsuitable goods under applicable law.

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Processing Time

Once your return is received and inspected, we will confirm whether the return has been approved. Please allow 2 business days for processing and up to 5 business working days for shipping. Refunds are issued to your original payment method.

Cancellation policy

Please choose carefully before placing your order. Once an order has been placed and payment has been received, we do not accept cancellations due to a change of mind.

Orders are processed promptly after payment is received, and we are therefore unable to guarantee that a cancellation request can be accommodated once an order has been placed.

If you have made an error with your order, such as selecting the incorrect size, colour or product, please contact us immediately after placing your order. While we will always try to assist, we cannot guarantee that changes can be made once the order has entered our fulfilment process.

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Our Commitment

We want you to be happy with your Deep South Oceanwear purchase. If there is a genuine problem with your order or product, please get in touch and we will always do our best to resolve it fairly and quickly.

EFT Payments

Prefer to pay by EFT? Use the bank details below and send your proof of payment to ds.oceanwear@gmail.com.